Question 1

How does the Smart Escrow™ system guarantee my payment?

Accepted Answer

Before you begin development, the enterprise client is required to deposit 100% of the milestone capital into our audited holding vault. Neither WorkDeve nor the client can withdraw these funds unilaterally. Once the client approves your submitted deliverables, the smart contract automatically executes and routes the funds to your available ledger balance.

Question 2

Why are fiat withdrawals (Bank/PayPal) subject to a 10-14 day hold?

Accepted Answer

WorkDeve operates under strict international Anti-Money Laundering (AML) regulations. Fiat disbursements require manual compliance review and Level 2 Identity Verification. Due to high transaction volumes and banking clearance protocols, this process takes 10-14 business days to settle.

Question 3

How can I bypass the 14-day fiat holding period?

Accepted Answer

To accommodate our global technical talent, we offer direct Web3 routing. By withdrawing your ledger balance via USDT (TRC20 or ERC20), you bypass legacy banking systems. Web3 settlements do not require manual KYC review and are deposited into your non-custodial wallet instantly with 0% platform fees.

Question 4

Are there any hidden service fees for independent contractors?

Accepted Answer

No. WorkDeve charges a 0% withdrawal commission to contractors. You retain exactly 100% of the bid amount you negotiated with the client. Operational costs are covered by a protocol fee charged directly to the enterprise client during the initial escrow funding.

Question 5

What is the 'Open Bidding' Inverse Marketplace?

Accepted Answer

Unlike traditional freelance sites where contractors post static gigs, WorkDeve clients post detailed Technical Specifications (SOW) without a fixed budget. Verified professionals review these requirements and submit a 'Proposal' detailing their approach and their required compensation (Bid Amount).

Question 6

Can I negotiate the budget with the client?

Accepted Answer

Yes. Once you submit a proposal, a secure end-to-end encrypted communication hub is opened. The client may accept your original bid, or they may send a 'Revised Contract Offer'. You can Accept or Decline this counter-offer directly within the chat interface.

Question 7

How do I submit my final deliverables for client review?

Accepted Answer

For security and IP compliance, direct file uploads are restricted. Once your escrow is funded, an attachment module will unlock in your chat. You must provide a secure URL to a verified enterprise cloud provider (e.g., GitHub, GitLab, Figma, or Google Drive) containing your deliverables.

Question 8

Who owns the Intellectual Property (IP) of the code I write?

Accepted Answer

The client retains 100% ownership of all source code, architecture, and designs. The IP transfer is legally binding and takes effect automatically the moment the client approves the milestone and escrow funds are released to your ledger.

Question 9

Why is Identity Verification (KYC) required?

Accepted Answer

As a registered financial entity operating globally, we are required by law to verify the identities of users withdrawing funds to traditional financial institutions (Banks/PayPal) to prevent fraud, money laundering, and tax evasion.

Question 10

What documents are required for Level 2 KYC?

Accepted Answer

You must submit a high-resolution, unedited photograph of a valid Government-issued ID (Passport or Driver's License) and a real-time biometric selfie verification. Document processing is handled by our manual compliance team.

Question 11

Is my personal data secure during verification?

Accepted Answer

Yes. All submitted KYC documents are encrypted using AES-256 standards and stored on offline, air-gapped servers. They are used exclusively for regulatory compliance and are never shared with the clients you work with.

Question 12

What happens if a client refuses to release the escrow funds after I deliver the work?

Accepted Answer

If you have delivered the work according to the signed Statement of Work (SOW) and the client refuses to approve the milestone, you can initiate a formal Dispute via the 'Request Mediation' button in your chat menu.

Question 13

How does the Arbitration process work?

Accepted Answer

Once a dispute is initiated, our neutral Technical Arbitration Team will audit the chat logs, the GitHub repository commits, and the original SOW. Because the capital is already secured in our vault, if your work meets the technical requirements, we will force-release the funds to your ledger.

Question 14

Can I request arbitration before the escrow is funded?

Accepted Answer

No. Arbitration is only available for active contracts where capital has been successfully deposited into the holding vault. Disputes over negotiations or un-funded contracts are not processed.

Question 15

What is the penalty for violating the Terms of Service?

Accepted Answer

Attempting to circumvent the Escrow system, requesting payments outside the platform, or submitting malicious code will result in immediate and permanent account termination, and forfeiture of any pending ledger balances.

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